Terms of Service

1. Acceptance of Terms

By accessing or using WAN-HIVE GH, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference. If you are using the Platform on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. Eligibility & Account Registration

• You must be at least 18 years of age to use the Platform.
• You must provide accurate, truthful, and complete information during registration and in your member profile, and keep it updated.
• You are responsible for maintaining the security of your Google account and login session used to access the Platform.
• You are responsible for all activity that occurs under your account and must not share your account access with others.
• You must not create more than one membership account without prior authorisation.
• You agree to notify us immediately at support@wanhive.online if you believe your account has been compromised or used without authorisation.

3. Membership Applications & Tiers

• Access to the Platform requires a WAN-HIVE GH membership application, which is subject to review and approval by our administrators.
• Membership tiers include Associate, Member, Senior Member, and Mentor. Your tier determines which Platform features you can access.
• Your membership status (pending, active, inactive) affects which Platform features are available to you.
• WAN-HIVE GH reserves the right to approve, reject, suspend, or terminate memberships at its discretion, in accordance with these Terms.
• Membership approvals may involve an interview, identity verification, and review of your application materials.

4. Identity Verification

• As part of the membership process, you may be required to submit your Ghana Card (front and back) for AI-assisted identity verification.
• You confirm that any identification documents you submit are genuine, valid, and belong to you.
• Submitting fraudulent or falsified identity documents is grounds for immediate account termination and may be reported to relevant authorities.
• Identity verification results are used solely for membership eligibility and are not shared with third parties.

5. Subscription Plans, Trials & Payments

If WAN-HIVE GH introduces subscription plans, trial periods, or paid features in the future, the following terms will apply:

• Subscription fees, billing cycles, and trial terms will be clearly displayed before you commit to any paid plan.
• Trial periods allow you to evaluate paid features for a limited time. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan.
• Payments are processed through secure third-party payment providers. We do not store your full card or payment details on our servers.
• Subscription fees are non-refundable except where required by law or as expressly stated in a refund policy accompanying the plan.
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle; you retain access until then.
• We may change subscription fees with reasonable advance notice. Existing subscribers will be notified before any price change takes effect.

As of the effective date above, the Platform does not offer paid subscriptions. All current features are available at no cost to approved members.

6. Acceptable Use Policy

When using any Platform feature — including the Activity Feed, Forum, Announcements, Business Directory, Events, and Mentorship Programme — you agree not to:

• Post content that is defamatory, offensive, discriminatory, harassing, or harmful to other members
• Post or share spam, unsolicited promotions, or misleading or fraudulent information
• Impersonate other members, businesses, organisations, or WAN-HIVE GH staff
• Upload content that infringes on intellectual property rights (copyrights, trademarks, patents)
• Post content that facilitates, promotes, or encourages illegal activities
• Distribute malware, viruses, or any code intended to harm or disrupt the Platform
• Attempt to gain unauthorised access to Platform systems, data, or other members' accounts
• Scrape, harvest, or bulk-download Platform data without authorisation
• Use the Platform for any commercial purpose other than legitimate business networking and mentorship as intended by the Platform
• Share another member's private information (phone, email, location) without their consent

WAN-HIVE GH administrators reserve the right to remove, edit, or restrict any content that violates these standards, and to suspend or terminate accounts of repeat violators, without prior notice.

7. User-Generated Content & Intellectual Property

• You retain ownership of all content you create and post on the Platform, including posts, comments, forum threads, business listings, event ratings, and uploaded documents.
• By posting content, you grant WAN-HIVE GH a non-exclusive, royalty-free, worldwide licence to display, reproduce, and distribute that content within the Platform for the purpose of operating and promoting the Platform's community features.
• You represent that you have all necessary rights to post the content you submit, and that it does not infringe the intellectual property rights or privacy of any third party.
• WAN-HIVE GH reserves the right to feature, highlight, or share member content (e.g. success stories, business spotlights) within the Platform and related communications. You may opt out by contacting us.
• The Platform name, logo, design, resources, and training materials are the intellectual property of WAN-HIVE GH. You may not redistribute, sell, or republish Platform resources without explicit written permission.

8. Community Forum & Activity Feed

• The Forum and Activity Feed are community spaces for members to share knowledge, ask questions, and collaborate.
• Forum threads and replies must be relevant to the thread topic and community categories.
• Posts may be tagged, pinned, or closed by administrators for moderation purposes.
• You may edit or delete your own posts at any time. Administrators may also remove posts that violate these Terms.

9. Business Directory

• Business listings must accurately represent your actual business and its offerings.
• You are responsible for keeping your business information, images, and contact details up to date.
• Reviews submitted on business listings must be honest and based on genuine experiences.
• WAN-HIVE GH is not responsible for transactions, agreements, or interactions initiated through the Business Directory. Members engage with businesses at their own risk.

10. Events & Virtual Meetings

• Event registration is subject to availability and, where applicable, membership status.
• By registering for an event, you commit to attending or to cancelling your registration promptly if your plans change.
• Event ratings and feedback you submit must be honest and respectful.
• Virtual events and mentorship sessions may use Google Meet links generated through the Platform. Meeting links are for the use of registered participants only and must not be shared with unregistered individuals.
• WAN-HIVE GH may cancel, reschedule, or modify events at any time and will notify registered participants via in-app notifications and, where applicable, email.
• Event organisers (administrators) may create Google Meet links by connecting their Google account. This is optional and governed by our Privacy Policy and the Google API Services User Data Policy.

11. Mentorship Programme

• Applications to the mentorship programme as a mentor or mentee are subject to review and approval.
• Mentors and mentees are matched at the discretion of WAN-HIVE GH administrators based on expertise, availability, and goals.
• Both parties must engage respectfully, professionally, and in good faith throughout the mentorship relationship.
• Session records, goals, feedback, and messages within the Platform are visible to administrators for programme quality assurance and mentorship completion reporting.
• Mentorship completion certificates may be generated based on feedback and session records. Certificates are issued at the discretion of WAN-HIVE GH.
• WAN-HIVE GH is not liable for outcomes of mentorship relationships facilitated through the Platform.

12. Notifications & Email Communications

• By using the Platform, you consent to receiving in-app notifications and transactional emails related to your membership, events, forum activity, mentorship, and support tickets.
• Administrators may send broadcast notifications to all members about community updates and important announcements.
• The Platform may send a community newsletter. You may unsubscribe from the newsletter at any time via the unsubscribe link in each newsletter email.
• You may dismiss or mark in-app notifications as read at any time. Transactional emails cannot be unsubscribed from as they are necessary for Platform operation.

13. Privacy & Data Handling

Your use of WAN-HIVE GH is governed by our Privacy Policy, which describes how we collect, use, store, share, and protect your personal data, including Google user data. By using the Platform, you consent to the data practices described in the Privacy Policy.

14. Service Availability

We strive to keep the Platform available at all times, but we may modify, suspend, or discontinue any part of the service at any time for maintenance, improvements, or operational reasons. We will endeavour to notify members of planned downtime where possible. WAN-HIVE GH is not liable for any downtime, data loss, or service interruption.

15. Account Suspension & Termination

WAN-HIVE GH may suspend or terminate your account and membership at any time if:

• You violate these Terms or the Acceptable Use Policy
• You submit fraudulent or falsified information or identity documents
• You engage in conduct that is harmful, offensive, or illegal toward other members or the Platform
• You abuse Platform features, including spamming, scraping, or unauthorised access attempts
• Your account is inactive for an extended period (12 months or more) without prior notice

You may request account closure and data deletion at any time by contacting support@wanhive.online. Upon termination, your access to the Platform will be removed and your personal data will be handled in accordance with the retention and deletion policies in our Privacy Policy.

16. Disclaimers & Limitation of Liability

• The Platform is provided on an "as is" and "as available" basis without warranties of any kind, express or implied.
• We do not guarantee that the Platform will be uninterrupted, error-free, secure, or that all content is accurate or reliable.
• To the fullest extent permitted by law, WAN-HIVE GH and its administrators are not liable for any direct, indirect, incidental, consequential, or special damages arising from your use of or inability to use the Platform.
• This includes, but is not limited to, losses arising from mentorship interactions, business directory engagements, reliance on community content or resources, or unauthorised access to your account.
• You use the Platform at your own risk. Interactions with other members, including mentorship and business engagements, are solely between you and the other party.

17. Indemnification

You agree to indemnify and hold harmless WAN-HIVE GH, its administrators, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Platform, your violation of these Terms, or your infringement of any third party's rights.

18. Governing Law & Dispute Resolution

• These Terms are governed by the laws of the Republic of Ghana, without regard to conflict of law principles.
• Any dispute arising out of or relating to these Terms or the Platform shall first be attempted to be resolved through good-faith negotiation and mediation.
• If the dispute cannot be resolved through negotiation within 30 days, it shall be submitted to the exclusive jurisdiction of the courts of Ghana.
• For members residing in the European Union, nothing in these Terms limits any mandatory consumer protection rights you may have under applicable EU or national law.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in Platform features, legal requirements, or operational practices. Material changes will be posted on this page with a revised effective date, and where significant, we will notify members via in-app notification or email at least 14 days before the changes take effect. Continued use of the Platform after the effective date constitutes your acceptance of the updated Terms. If you do not agree with the changes, you may close your account as described in Section 15.

20. Contact

WAN-HIVE GH

Location: Dumasua, Sunyani, Ghana

Phone: +233 20 469 3238

Email: support@wanhive.online

Website: https://wanhive.online